Frequently Asked Questions (FAQ's)

General Questions

1. What services do we offer?

We provide a variety of services, including:

  • Web Development: Custom websites, e-commerce solutions, and web-based applications.
  • Social Media Marketing: Strategy development, campaign management, content creation, and advertising.
  • Search Engine Optimization (SEO): On-page optimization, link-building strategies, content marketing, and keyword analysis.
  • Graphics Design: Logos, branding packages, promotional materials, and more.
  • Video Production & Editing: Creating and editing videos for various purposes.
  • Gamer Essentials: Stream overlays, custom graphics, and branding for gamers.
2. How long does it take to complete a project?

The timeline for project completion varies depending on the complexity and scope of the project. Generally, we provide estimated timelines during the initial consultation. Simple projects may take a few weeks, while more complex projects can take several months. Additionally, the timeline may vary based on how promptly the client provides necessary content and feedback. Timely communication and delivery of materials are essential for meeting deadlines.

3. Do you work with clients from different industries?

Yes, we work with clients across various industries, including e-commerce, entertainment, real estate, education, and more. Our team is adaptable and able to tailor our services to meet the specific needs of different sectors.

4. Can I see examples of your previous work?

Absolutely! We showcase a portfolio of our past projects on our website. This includes samples of websites, graphic designs, and videos we’ve produced, giving you insight into our style and capabilities.

5. How do you ensure the quality of your work?

We follow a thorough quality assurance process. This includes:

  • Regular check-ins with clients to ensure alignment.
  • Comprehensive testing of all functionalities in web projects.
  • Reviews of design elements and video content before final delivery.
  • Implementation of feedback during the revision phases.
6. Do you offer maintenance services after a project is completed?

Yes, we offer ongoing maintenance and support services to ensure your website or project continues to run smoothly. This includes updates, security checks, and troubleshooting.

7. What if I have a tight deadline?

We understand that some projects require expedited delivery. Please discuss your timeline with us during the initial consultation, and we will do our best to accommodate your needs. Please note that some services may require an additional fee for expedited processing, as we may need to adjust our resources and processes to meet urgent deadlines.

8. How can I communicate with my project manager?

You can communicate with your project manager via email, phone, or through project management tools we may use. We encourage open lines of communication to ensure all questions and concerns are addressed promptly.

9. Are there additional costs I should be aware of?

While we provide detailed estimates upfront, additional costs may arise if you request changes that exceed the agreed project scope, such as extra features or functionalities. We will always communicate any potential extra costs before proceeding.

10. Can you help with branding and identity design?

Yes, we offer branding and identity design services, including logo creation, color palettes, typography selection, and brand guidelines. Our team can help you establish a strong and consistent brand identity.

11. Do you provide training for using the final product?

Yes, we provide training sessions for clients to ensure they can effectively use and manage their websites or other digital products. This includes tutorials on content management systems (CMS) and any other tools relevant to your project.

12. How do you handle client feedback during a project?

We encourage feedback throughout the project to ensure it meets your expectations. We typically schedule feedback sessions at key milestones and allow for revision rounds as outlined in our project agreement.

13. Can you assist with content creation for my website?

Yes, we offer content creation services, including copywriting, blog writing, and visual content production. Our team can help you develop compelling content tailored to your audience and goals.

14. What platforms do you work with for web development?

We work with a variety of platforms, including WordPress, Shopify, Wix, and custom-built solutions. Our team will recommend the best platform based on your specific needs and project goals.

15. Do you offer any guarantees on your services?

While we strive for excellence and client satisfaction, we do not guarantee specific outcomes (such as increased sales or rankings). However, we are committed to delivering high-quality work and addressing any issues that may arise post-delivery.

Our team actively engages in ongoing education, industry conferences, webinars, and relevant literature to stay abreast of the latest trends and technologies in web development, digital marketing, and design.

17. What makes ZethEli Designs different from other agencies?

At ZethEli Designs, we pride ourselves on our personalized approach, commitment to quality, and adaptability. We prioritize understanding your unique needs and vision, allowing us to deliver tailored solutions that align with your goals.

Payments & Invoicing FAQs

1. What payment methods do you accept?

We accept various payment methods, including credit and debit cards, PayPal, Venmo, Stripe, and Zelle. Please let us know your preferred method during the payment process.

2. When will I receive my invoice?

Invoices are typically sent upon confirmation of the project. You can expect to receive your invoice within 24 hours of project agreement. Please ensure that your email address is correct to avoid any delays.

3. Can I make partial payments?

For projects with a total cost above a certain amount, we offer installment plans that allow you to make partial payments. Please discuss this option with us during the initial consultation to see if it’s available for your project.

4. What happens if I miss a payment deadline?

If a payment is not received by the specified deadline, a late fee of 2% per month will be applied to any overdue balances. Additionally, we reserve the right to halt work on your project until the outstanding payment is settled.

5. Will I be charged sales tax on my invoice?

We follow a thorough quality assurance process. This includes:

  • Regular check-ins with clients to ensure alignment.
  • Comprehensive testing of all functionalities in web projects.
  • Reviews of design elements and video content before final delivery.
  • Implementation of feedback during the revision phases.
6. Can I request a detailed breakdown of my invoice?

Yes, you can request a detailed breakdown of your invoice at any time. We are happy to provide a clear explanation of the charges, including individual service costs and any applicable fees, to ensure transparency.

7. What should I do if I have a dispute regarding an invoice?

If you have a dispute regarding an invoice, please contact us within 7 days of receiving the invoice. We will review your concerns and work with you to resolve the issue as quickly as possible.

Project Management

1. How do you prioritize projects in your workload?

We prioritize projects based on their deadlines, complexity, and client requirements. We strive to ensure that all projects receive the attention they need for timely delivery.

2. What happens if I need to change my project requirements mid-way?

If you need to change project requirements, we will assess the impact on the timeline and costs. Changes will be documented, and additional fees may apply based on the new scope.

3. Can I assign someone else to manage my project on my behalf?

Yes, clients can designate a representative to manage the project. We will communicate directly with that person to ensure smooth collaboration.

4. How do you ensure that deadlines are met?

We use project management tools to track progress, set milestones, and maintain open communication with clients. Regular updates help us stay on schedule.

5. Do you provide status reports throughout the project?

Yes, we provide regular status reports to keep you informed about the progress of your project and any developments that may arise.

6. How do you handle unexpected delays during a project?

We strive to avoid delays by planning carefully, but if unforeseen issues arise, we will communicate with you immediately and work on a solution to minimize the impact on the timeline.

7. Can I make changes to the project after the initial plan has been agreed upon?

Yes, changes can be made after the initial plan. However, depending on the nature of the changes, this may impact the timeline and cost. We’ll provide an updated quote and timeline before proceeding.

8. How often will I receive updates on the project's progress?

We provide regular updates based on the project’s timeline. This can include weekly or bi-weekly progress reports, depending on the complexity of the project and your preferences.

9. What happens if the project goes over budget?

If the project is at risk of going over budget, we will notify you immediately, discuss the reasons, and agree on how to proceed. This could involve adjusting the project scope or approving additional costs to cover the extra work.

 

Cancellation and Refunds

1. What if I change my mind after I’ve started a project?

We prioritize projects based on their deadlines, complexity, and client requirements. We strive to ensure that all projects receive the attention they need for timely delivery.

2. What happens if I need to change my project requirements mid-way?

If you need to change project requirements, we will assess the impact on the timeline and costs. Changes will be documented, and additional fees may apply based on the new scope.

3. Can I assign someone else to manage my project on my behalf?

Yes, clients can designate a representative to manage the project. We will communicate directly with that person to ensure smooth collaboration.

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